Bag making (and selling) has become my obsession and I just upped my game with this press! I viewed a couple tutorials online and was convinced I needed one. (Credit should be given to Jess w Oklaroots.) Right out of the box I found it easy to assemble, sturdy and attractive, easy to use and it performed beautifully! I'm very happy with the customer service too! I was oh-so careful with my order, making sure to get the right combinations of dies etc. but I still managed to duplicate a piece. Kamsnaps caught the error and adjusted my invoice! When I received everything it was marked very clearly. I'm grateful for the labels on the bags for storage. Great company! Awesome customer service and great product! Thank you!