May 31, 2020
We're a small, family-run business. I, Judy, run most of the operations with help from my husband and sister. Those of you who have shopped with us regularly know our commitment to customer service. If you're new, you can read our 5-star customer ratings and testimonials, or even ask for feedback from others in the KAMsnaps FB group.
Our little family has always been able to manage but it has become increasingly more difficult with both a surge in demand and impacts to the supply and delivery chain during the pandemic. For this reason, we have had to modify some of our general policies in order to keep up and keep sane.
We sincerely apologize for any inconvenience our changes in policies may cause but please understand it is the only way we can remain open during this time.
We are doing everything we can to get orders shipped in 1-2 business days, same as always. The post office is still doing an amazing job of delivery once packages leave our possession, but they are overwhelmed. While some packages experience no delays, please expect that:
If you're unwilling to accept the above terms, please choose UPS instead. UPS is seeing delays, but not as much and they provide true tracking. UPS GROUND usually takes about 1 week for delivery.
One of the biggest challenges we face right now is the constant emails asking "where's my package?"
Because we have no further information beyond what the tracking status shows, and don't have the time to answer the same question over and over (and over and over):
Please be patient. 99% of all packages are delivered safely, even if they may be delayed or failed to scan.
Please know we're doing our best, and appreciate your support.