Delivery Delays

We ship orders within 1-2 business days. Once a package leaves our facility, we no longer have any control it and do not have any further information beyond the tracking #.

USPS Postal Mail
While the majority of postal mail is delivered without issue, it is not uncommon for unexpected delays to happen. This should be expected especially during the holiday season.

• Packages may not be scanned by the post office at all until the day they are delivered.
• Scans may indicate your package is late and will arrive later than expected.

Tip: Go to the tracking status on the USPS site. Click on Text & Email Updates, then enter your text or email to receive notifications each time the tracking status is updated.

UPS
As of March 2020, UPS suspended all domestic service guarantees except for Next Day Air & Next Day Air Saver.  (Read more here.) That means slower methods, such as 2nd Day and Ground, are no longer guaranteed and may be slower than estimated without recourse of a refund.

Additionally, in our experience with UPS since Covid, packages are not scanned at all and go "missing" sometimes.  In this case, we have to request a search for the package, which may take up to 8 business days.  For this reason, we have generally found UPS to be less reliable than postal mail and no longer recommend them except for Next Day service.