Returns of unopened products, in original condition and packaging, are accepted within 30 days of purchase, except for custom or special orders or any products listed as "sales are final" in the description. Please email email@example.com for a return authorization prior to returning your item. Sales are final on custom or special orders.
Shipping is not refundable unfortunately. If your purchase qualified for free shipping, the actual cost of shipping to you will be deducted from the refund.
Please allow approximately 10 business days from date of receipt of your return for processing.
We are unable to provide exchanges, but you may place a new order.
Undeliverable packages returned to us due to an invalid or insufficient address will incur additional shipping fees to reship. Should you choose to cancel your order rather than have it resent, a refund will be issued less actual shipping costs charged by the shipping carrier on your original package. This amount may be greater than the discounted shipping fees you paid on your order.
Abandoned International Packages
Refunds cannot be issued if you choose to abandon a package rather than pay any import-related taxes, duties, and/or fees.
If a return is due to an error on our end, we will provide a prepaid shipping label.