If we have made a mistake with your order or you have received a defective product, please let us know within 7 days of receipt so we can rectify it . You will be asked to return the incorrect/defective item at our cost and upon receipt of return, we will ship the correct/replacement item to you.
The following items are non-returnable:
The following items are subject to a 15% restocking fee:
Shipping is not refundable.
Direct exchanges cannot be accommodated. You may place a new order for any items needed.
(Big box companies let me return used products in any condition at any time for a full refund. Why don't you?
We are a very small, family-run business with only 1 person running most of the operations. We 100% promise that if we are ever funded by millions - billions of dollars from investors, and become one of the largest corporate entities in the country, with a CEO that's among the richest in the world, our refund policy will be equally generous!)
Returns are processed only during the weekends. Please allow approximately 14 business days from date of receipt of your return for processing.
Undeliverable packages returned to us due to an invalid or insufficient address will incur additional shipping fees to reship. Should you choose to cancel your order rather than have it resent, a refund will be issued less actual shipping costs charged by the shipping carrier on your original package. This amount may be greater than the discounted shipping fees you paid on your order. An order confirmation email is always sent after an order is placed, and we encourage you to double check the address you provided and notify us of any errors prior to our shipping of your product.
Abandoned International Packages
Refunds cannot be issued if you choose to abandon a package rather than pay any import-related taxes, duties, and/or fees.