Customer service is an integral part of our business philosophy. Low prices and quality products are great but they don't always mean much if you can't find the support you need when you have a question or a problem arises. We're here to help!
Here are some of the things our wonderful customers have said about us over the years. We welcome and appreciate your comments!
"This is my first time ordering with you guys (and using snaps). I will HIGHLY recommend you guys. Your customer support is amazing and coming from a retail background I know how difficult it can be sometimes to meet everyone's needs with such speed and etiquette. Thank you so very much for your kindness and for the pride you show for your work."
"We admire you for your kindness and generosity to those in need. Keep up the good work, and know that KAM Snaps is making a difference in this world."
"In a day and time where customer service is a dying art, Kamsnaps® takes care of their customers like they are a best friend or family member."
"I have never been so happy with a product in my entire 50 years of sewing."
"Hello: I received the best customer service I have ever experienced from [Judy]. Thank you to [Judy] for her prompt replies and patience. ps: I will gladly do TV commercials for a nominal fee! Ha!"
"Oh my goodness, the rumors are true, you ARE awesome!!! Thanks so much. So excited to be a customer."
"I really appreciate you double checking with me on this. I think many companies wouldn’t even care and just send it out, so I honestly appreciate it. I also appreciate how responsive you are with answering emails…day and night…impressive. We sort of work around the clock too and it’s refreshing to see someone out there who really cares about their customers."
"Your site was very impressive, especially, in the amount of helpful detail you provided. Your attention to detail speaks volumes for the respect and desire you have for your customers' success."
"Just received my pliers and snaps yesterday as a new customer. One of the pieces was broken. I contacted customer service this morning about it and they (Judy) were so polite and helpful! The problem was solved within two hours of me contacting them, probably would've been even sooner if I had been checking my email more frequently. I am very happy with my purchase and their customer service! I can't wait to snap everything! Thanks so much Kam Snaps & Judy!"
"THANK YOU for your OUTSTANDING CUSTOMER SERVICE. What a pleasure dealing with your company. I admire your support for rescue dogs. I understand why you have so many outstanding reviews. Many THANKS! "
"Your excellent service, fine product and attention to customer service are really appreciated by our sewers here in central Iowa (Days for Girls)!"
"You have excellent customer service and I love love love your products! Perfect for my baby products! And coming from an owner of a business myself, I appreciate your products & amazing customer service!"
“Great business and great morals, you've got a customer loyal to you!"
"I just want to take the time to thank you so much for your amazing customer service. I have dealt with a few companies lately who could learn a thing or two from you, so it's nice to have a great company like yours that you can rely on."
"Thank you so much! I see your company is ‘more than fair’… which makes you stand out, WAY above the crowd in today’s business world. You’re setting a fine example. Thank you."
"WOW!!! I placed my order on Friday afternoon and I got it today (Monday). You're quicker than Santa! LOL. Thank you for always being so quick and awesome."
"Greetings KAM Snaps Family: We recently placed our first order for snaps and they are awesome; I'm thinking of all kinds of things I can put them on! I was unsure about plastic snaps until we tested them, but they are perfect for our new product and I expect that we will be ordering many more in the future. Like you, we are a small family owned business (3 years old) and our approach is much like yours, we try to befriend every customer and vendor. I'm excited about doing business with you guys and I think KAM Snaps is doing a great job - good prices, fast shipping, thorough info on the website and a friendly attitude. Keep up the good work, and remember, you always have friends at FASTFIRE Camera Strap!"
"Sitting relaxing thought about you Judy ...decided to send a line or two to let you know that I have worked with many people...your patience and understanding towards business is perfection. You have taught me a few things how to come around people and their ideas. Thank you !!!!! The snaps are the best we've ever had. We do all or most of our own sewing and that is just what we needed, snaps that would still look brand new after 20x of daily washings. WOW...."
"Thank you so very much for your awesome customer service!!! My replacements came just in time so I could finish Christmas presents for my nieces and they loved them! Thank you so much!!!!!!! Mostly because of your great service my mom will soon be ordering from you."
"Four words: BEST CUSTOMER SERVICE EVER. I am a permanent customer. Thank you!"
"I can't thank you enough for what you have done for me. I couldn't have done it without you. Who knows what I would have ordered if you wouldn't have explained me through everything. I am so grateful for what you have done and that little surprise at the end that was pleasant and appreciated. Thanks a million for everything."
"I very much appreciate the prompt attention. I would add that your website is outstanding in terms of clarity. Being new to the whole KAM snap concept I had no problem figuring out all the "how, why and what." This all started for me when I went looking for an alternative to metal snaps -- something that wouldn't corrode in harsh conditions. Your website had it all in one place."
"I can't tell you how highly all the people from Days for Girls talk about your amazing company and customer service! It is so refreshing to know there are companies that truly care and are willing to go the extra mile in helping people help others. Thank you so much for being that kind of company!"
"Thank you for supporting Days for Girls. We love your generosity and kindness. We have women all over the place using your snaps to make re-useable feminine hygiene supplies for girls all over the world. THANK YOU for helping."
"You both are so awesome and so sweet - the most wonderful business we have ever worked with for Gracie's Gowns and the reason we buy over and over again and send so many people your way!"
"I love your products and your more than fair prices. You are the best place I have had the pleasure to deal with in my 53 years of sewing."
"I totally love how you treat your costumers thank you so much !!!!"
"Your site was very impressive, especially, in the amount of helpful detail you provided. As an old computer systems software designer (basic business type applications from 1960 - 1990), your attention to detail speaks volumes for the respect and desire you have for your customers' success. It's almost always true that a happy customer will be a lifelong customer and friend."
"I just want to say thank you for your FANTASTIC customer service. I have ordered several times with no problems, but there was a minor mixup on the last order. Emails were answered within minutes and the problem resolved before the day was over. Thank you so much!"
"Aloha, I would like to say that you have the sweetest, most efficient, customer friendly website I have ever come across. Also, the fact that you save pooches just adds the frosting on the cake. Mahalo nui loa for a breath of fresh air on the Internet."
"Just wanted to commend you on your site and rescue work. Absolutely fantastic. I was browsing the site today to put together an order and got completely side tracked with the sweet dogs. My last order of the starter set has me completely hooked, now just plain white snaps are not enough hence my shopping. Thanks for being a great place to shop and an amazing haven for dogs!"
"Fabulous product. We are developing a sanitary napkin plant in Uganda and are planning to use Kamsnaps® in our manufacturing process because of the great quality and service."
"KAMsnaps® are the only snaps I have ever used, since February 2010 when I started my company. The quality is amazing, customer service even better, and fast shipping!"
"I just wanted to say how much I appreciate your amazing customer service and incredibly speedy shipping!!! I never fear running out of snaps because I know I'll get them fast when I'm in a bind. Thank you for being so reliable. It makes my work so much more pleasant."
"Just have to say that Judy is the best ever! Seriously amazing customer service and super fast too! Thanks for being awesome!"
"KAMsnaps.com is a wonderful company to do business with. In my personal opinion, the KAMsnaps® company is the perfect example of what I like to see in a company: quality products, great turn-around time on orders, friendly customer service and community minded support - I am pleased to consider myself a loyal customer - KAMsnaps® Rock!"
"You truly are an awesome company run by some pretty remarkable people and I'm so glad I found you."
"It's awesome that there are great people and companies out there. If there is some way to properly thank you I would love to do it. Thank you again!"
"Thanks again for your incredible helpfulness and prompt responses - they really helped me to decide what to order! You all truly have great customer service!"
"KAMsnaps®is my favorite place to buy snaps for my snap die press. They are courteous, speedy with shipment, and the prices are very reasonable! I've referred several friends because I love supporting a business that cares so much about customer service and delivers on their promise to be the best they can be!"
"I absolutely love Kamsnaps.com. The owner is nice, helpful, and offers all kinds of useful advice. The quality of their product is exceptional and offered at very reasonable prices. They ship quickly too. You can't go wrong with this company!"
"My wife and I would like to say that we admire you for your kindness and generosity to those in need. Over the past year we have seen you donate products and money to various causes and encouraged the KAMsnaps® community to do likewise. My wife and I are not "volume" customers, but we will always be loyal to KAMsnaps® and do what we can to promote your company to others. Keep up the good work, and know that KAMsnaps® is making a difference in this world!"
"They are absolutely fantastic. In a day and time where customer service is a dying art, KAMsnaps® takes care of their customers like they are a best friend or family member."
"It's always a great thing to do to help out the community, I find it great that you contribute. :) Great business and great morals, you've got a customer loyal to you!"
"I had to write to tell you that I love dealing with your company. It has always been a pleasure and all transactions have been so easy, shipped accurately and in good time. Even times I have asked for a correction to an order (when I have made a mistake in ordering) you have been fantastic at correcting the order to ensure I have what I want/need in my order. Thank you so much for your wonderful customer service!"
"You have the best customer service ever! I am so glad that when I first started my cloth diaper and cloth pad making journey that I decided to go with Kamsnaps! I will continue recommending you to all of my friends. Thank you for all of your help!"
"Thank you!!! I love the customer service & speed from KAMsnaps®. I bought from other stores before I shopped here. They do NOT compare!!! I never went back to them after KAMsnaps®. Really, thank you so much!"
"Thank you!! I'm so happy I found such a great company to do business with. The videos were SO helpful in figuring out what I needed ;-)"
"Thank you SO much for your excellent customer service and above and beyond troubleshooting with my press. You've earned a customer for life :)"
"You have been a dream for customer service! I worked for an online retailer in the customer service department so I appreciate that you are fast in your solutions and replies."
"Love KAMsnaps®!! Your products are wonderful and quality is amazing! Customer service goes beyond expectations and that is nice to find now a days!! Thank you!!"
"So very very happy with your service. Was excited with my 1st order and very surprised with the speed of it"s arrival. One week - all the way to Australia!!!!! I could not wait to get started with them and have been merrily snapping away! The snaps work perfectly on my children's clothes collection and are so easy to apply. A fantastic and economical alternative and to buttons. Thank you do much! I am a very happy customer and will be ordering again."
"I just wanted to thank you for being so patient and helpful while I tried to figure out which of your products worked best for the project I was working on. I couldn't be happier, or more pleased! Thank you!! ♥"
"I just want to say that KAMsnaps®customer service is beyond superior. I received the wrong order and Judy was kind enough to work with me right away and get everything squared away! That was awesome!! Best customer service I've had in a LONG time! Thank you!"
"A perfect example for all sellers! EXCELLENT service ! Bravo!"
"If you're stumbling across this page or the KAMsnaps® website, stumble no more! I love their variety, the ease of ordering, the staff is super quick to respond to questions, and they're super helpful. Shipping times? LIGHTNING FAST! A friend sent a slightly different press from Amazon two days before I ordered mine from KS and guess which got there first? KS! I will not order snaps or related accessories from anyone else ever again! KAMsnaps® has my business for life!"
"I just want to say thank you for being so responsive in my recently new purchase of the KAMsnaps® press, with all the questions and how soon your responded to me. When I finally learned what I was doing wrong by reading all the information provided on your site, as well as the you tube videos, it was so easy."
"I find that your website is so well explained and full of all the info one needs - including the tutorials - to determine what one needs and how to order it properly. I think your website is a true rarity. "
"We love your snaps! I just wanted to let you know what a great product you have. Diapers I made with your products almost 6! years ago are completely trashed after 2 kids and thousands of wearings but the snaps work and look like brand new. We tried a new brand (cheaper) snap last spring and were devastated when we had to completely rip out and re-do (using kam snaps) all the snaps because the new cheap snaps were, CHEAP! Love your colors, love your service and communication!! Thank you thank you and thank you."
"I wanted you to know that I just got my press and was absolutely shocked at how well the plastic snaps work! Even on my leather bracelets! It is so nice to find a product that performs better than I ever expected!"
"We are so much happier with your fast response and service. We ourselves are customer oriented and find it such a pleasure to be treated in the same regard."
"I want you to know that I truly appreciate companies like yours who embrace quality customer service. Your attentiveness in this matter has won you a loyal customer!"
"I just wanted to take a second to let you know that I love your site and your product! I think that your service and shipping is second to none :) thank you for doing such an amazing job! It is so great to know that when I need snaps in a pinch I can usually have them almost overnight (lol...it seems like I get them the next day since I am in CA too!)"
"I just wanted to drop you a note and let you know I have never been so happy with a product in my entire 50 years of sewing. I have been making onesies and diaper covers and using your wonderful snaps and snap setter. It was very economical and easy to use. I will recommend your products to anyone I know that sews and uses such products. I just bought a box of plastic snaps at JoAnns a couple of days ago and returned them after finding your site and ordering from you. Your shipping was extremely fast as well. I guess I am just trying to say thank you for offering such great products at such affordable prices."
"I placed an order with you guys a couple of days ago and got it today...amazing!! so fast...thank you... I will be shopping with you guys exclusively...and I will be sending my friends!! thank you... "
"I could not believe the excellent support. I received replies to emails late in the evening even on weekends!"
"Thank you again. You have been amazing =) I have never had customer service the way you have provided."
"Best Customer Service Ever! Just had to say it ♥"
"KAMsnaps.com rocks!! Big raves for Judy for her fantastic customer service. I checked out some super snaps on her website for my kids' winter jackets, sewed them up, and when I went back to order them, one of the kind I needed wasn't on the site anymore!!! Talk about a panic!!! I HAD to have those snaps!! I emailed right then and there to ask what was up, at 9pm mind you, and she replied immediately. Not only did she hook me up with the snaps I was searching for, she shipped the order out the next day!! I had my order SO quickly, for a good price and with a smile on my face, to boot!!! Thanks, Judy!!! That's not the only time I've emailed with questions and gotten a quick response back, but that sure was AWESOME customer service. I would recommend shopping at KAMsnaps® to anyone, any day!!"
"Enormous selection so you always find what you're looking for.. great quality.. amazing prices.. quick shipping.. couldn't ask for better service from a business :) Have had nothing but good experiences from them and plan to buy from them for years to come"
"The customer service is SO far above and beyond ALL others!! This reason is another that makes KAMsnaps® stand out above all others! They are my example when offering customer service of my own!"
"I love kamsnaps, not only the snaps but their customer service AWESOME, I couldn't ask for better service and faster shipping."
"Judy was a huge help to me last night. I sent her dozens of pics and she helped me figure out what was wrong. In talking with her also I asked her about presses and she was so great and I appreciated the fact that she did not right away try to sell me on one."
"Judy.. you have the BEST customer service!!! Thank you so much for the prompt service and FREE delivery!! I only purchase my snaps for my cloth diapering business!! Thank you so much!! I never have any problems with the snaps not working!! Great Quality Product with Excellent Customer Service."