How to I return or exchange my order?

Sales are final during the covid-19 outbreak.  I explain why below.  This was noted at checkout:

 

We're a small, family run business -- only my husband and me, and sometimes my sister (but now just mostly me).  Returns are sent to a UPS store for security reasons.  During the pandemic, the UPS store is only open 2 hours a few days a week.  The lines are long and and the store is small. 

There have already been deaths in our city due to the pandemic and of course numerous more confirmed cases.  Should either my husband or I contract the disease, it would mean a shut down of our business at the very least.  More importantly, it would put my parents, whom we see regularly and help to care for, at extreme risk.

A secondary, though less urgent, reason is simply that we are physically and mentally exhausted. Demand has been high and we are only so many.  We have been working incredibly long hours since March, each and every day including weekends and holidays, to ensure that orders continue to be processed promptly and increased emails are answered.  It is beyond our capacity to deal with the additional work of processing returns, as we barely have enough time for sleep as it is.

We recognize this isn't ideal for our customers but we're living under far from ideal circumstances. We're doing our best to continue our business without putting our health or livelihood in jeopardy, and appreciate your understanding.

You can list your unwanted items in our Buy/Sell/Trade group on Facebook.