The tracking # says my package hasn't moved or been shipped. What's going on?

Haven't received your package?  You're not the only one.

Click on the examples below of late and/or unscanned packages which were eventually delivered.

This package was both delayed and never updated until the day it reached the destination facility.

This priority mail package showed no scans for 7 days mid-route but was eventually delivered.

Another delayed package

No scan until reached destination facility

We could provide an endless list but you get the picture.


What You Should Understand

The post office doesn't always scan every package at every step -- as you can see from the examples above.

    1. We have processed your order when you receive the "Order is Complete" email. Please check spam.
    2. Your order has shipped even if the tracking status isn't scanned to reflect that.
    3. Once your order is shipped, We don't have any more information beyond what you see in the tracking status.

    The postal system is overwhelmed in some areas of the US, partly due to weather and partly due to long-term reconstruction plans of the entire system.

    Delivery estimates are only that -- estimates, not guarantees.  This was also noted at checkout:


    We appreciate your patience! Most questions resolve themselves in a few days, some may take a few weeks.    99% of all packages are delivered safely, even if they may be delayed or failed to scan.


    Steps to Take:

    1. Go to the tracking status on the USPS site. Click on the Text & Email Updates link:
    2. Enter your email to receive notifications each time the tracking status is updated. This transmits an informal inquiry with USPS that usually gets the package moving within a few days.
    3. Complete a USPS Help Request Form (step 2 in the link) which will be forwarded to your local Post Office to help locate any missing items.
    • Ship from address is 25A Crescent Dr 208, Pleasant Hill CA 94523


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