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Postal Mail Package Not Moving? Steps You Can Take

August 22, 2020

Steps to Take if Your Package Isn't Moving:

  1. Go to the tracking status on the USPS site. Click on the Text & Email Updates link.  Here's a screenshot:
  2. Enter your email to receive notifications each time the tracking status is updated.
  3. Complete a USPS Help Request Form (step 2 in the link) which will be forwarded to your local Post Office to help locate any missing items.
    (Packages are shipped from 25A Crescent Dr 208, Pleasant Hill, CA 94523)
    • If after 7 days from completing #3 above, your tracking status still shows no update, please forward the USPS Help Request confirmation email to sales@kamsnap.com for further assistance.

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