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We're a small, family-run business and there has ever only been 1 person to handle most of the operations (me, Judy). The pandemic has caused an almost overwhelming surge in demand, which I'm trying my best to handle.
Customer service has always played an extremely important role in our business, as you can see from our customer testimonials and google customer reviews. Unfortunately, I can only stretch myself so far.
While most businesses have backlogs of weeks or even months during the pandemic, we are doing everything we can to make sure orders are shipped in 1-2 business days, just like always. I literally don't sleep most nights now because of the amount of work that needs to be done each and every day, including weekends and holidays.
Because I'm not able to spend as much time responding to every email without significantly slowing down order fulfillment, I've put together answers to the most frequently asked questions below. I apologize for not being able to personally answer your question, or to make policy exceptions like I normally would, and I appreciate your understanding. Please know I'm doing my best.